Frequently Asked Questions
Yes! You can collect your order from our showroom located at 2/10 Lapis Street Underwood QLD 4119
Orders can only be collected during opening hours. Trading hours are: Friday 12 - 5 pm, Saturday & Sunday 10 am - 3 pm
Yes! You can visit our showroom located at 2/10 Lapis Street Underwood QLD 4119
Our opening hours are: Friday 12 - 5 pm, Saturday 10 am - 3 pm & Sunday 10 am - 3 pm
Delivery is calculated based on mirror size and destination.
Delivery takes 3-15 days from your order date. We will contact you to let you know what day your mirror will arrive. Please look out your phone for confirmation massage.
Please note that all our mirror deliveries are classified as standard delivery, which means the driver is authorised to leave the item on your premises. For Local Deliveries BNE 120 km We will inform you of the delivery day in advance, but we are unable to provide an exact ETA due to various factors such as traffic, other deliveries, and driving regulations which prevent drivers from using their phones while on the road.
Our delivery service is strictly to the front of the property. Under no circumstances will drivers bring items inside the house, as doing so increases the risk of accidental damage to your property—something we want to avoid at all costs.
Upon delivery, it is the customer’s responsibility to inspect the item and report any issues on the same day of receipt. Unfortunately, we cannot accept damage claims made after this time.
Please note that all our mirror deliveries are classified as standard delivery, which means the driver is alone and due to heavy or large size package we required you to aid driver to safely deliver your beautiful Item.
Note : Delivery available through out the Queensland online, other state deliveries can be organized manually. Please contact us. Call us to discuss
- Office or Apartment Deliveries:
If your order is being delivered to an office or apartment building, our third-party courier will deliver your Queensland Mirrors product only to the front entrance of the building. - Missed Deliveries:
If you are not home at the time of delivery, your item may be taken to a nearby collection point, similar to standard Australia Post or courier deliveries. In some cases, re-delivery may be possible. Please note, items are typically held for 3–5 days before being returned to Queensland Mirrors if unclaimed. - Separate Shipments:
As each mirror is shipped directly from our dispatch facility, it will not be combined with other items in your order. Any additional products purchased will arrive in separate deliveries. - Multiple Item Orders:
When ordering more than one of the same product, multiple delivery fees may apply. Many of our mirrors are large, bulky, or heavy, and for health and safety reasons, we are unable to ship these items together. - Delivery Availability:
Delivery is not available to all Australian postcodes. Please enter your postcode on the product page or during checkout to confirm if delivery is available in your area. - Store Display & Click & Collect:
Please note, these items are available for in-store display and can be collected via Click & Collect. - Delivery Scheduling:
Unfortunately, it is not possible to select a specific delivery day or time for postal or courier services.